Core Features / Part 05

Packed, assigned, and out the door.

The belt does not end at the packing bench. Heipung carries the order through rider assignment and handoff, so a finished bag is not left waiting on a shelf - and the delivery time it took feeds straight back into planning the next window.

App A

App B

Own App

Rider assigned

PrepCookPackDispatch

The last stretch

The handoff stops being the part nobody owns

A packed order that sits unnoticed while a rider waits is a breach the kitchen already earned and then lost anyway. Heipung keeps the exit as tight as the pass, so the moment food is ready the handoff is already in motion.

Rider assignment triggered as the order is packed, not after
Handoff state visible on the same belt as everything else
Dispatch tracked, so a stalled bag is caught, not discovered later
Delivery timing recorded against the order that earned it

Order #4821, leaving the belt

PackedSealed and bagged at the benchdone

AssignedRider matched to the drop0:12

HandoffCollected from the pass0:38

En routeTracked to the doorlive

The time it actually took becomes context for the next SLA call.

The loop it closes

Delivery data that makes the next rush smarter

No shelf-wait gap

Assignment starts at pack time, so the window between ready and gone stays as small as the kitchen can make it.

Dispatch in view

Where an order is on its way out lives on the same belt, so the exit is watched as closely as the line.

Fed back into SLA

Real delivery times inform how future windows are set, so the promise stays grounded in what actually happens.

Next step

Keep the belt moving all the way to the door

Close the gap between packed and gone, and turn delivery times into planning data. Sign up to switch it on, or talk to us about your dispatch setup.